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Promise to deliver WOW
Zappos is not just a company that offers footwear any more. One look at the website and the wide variety of products captures the attention. It has diversified from what was once a one-stop-shop for footwear to a drop down list of departments ranging from apparel to accessories. 3 million, to be precise. In addition to this, men, women and kids are the customer groups.
A website that educates
Don’t worry about being mis-lead by product descriptions if you fail to understand a few words. The company is considerate enough to include ‘Glossary terms’ on the website to help customers understand better. Speaking of considerate, the prime focus is customers. Since the very foundation of Zappos, the main goal was crystal clear, that is, customer satisfaction.
Shopping at ease
The birth of Zappos was triggered when the founder Nick Swinmurn in 1999 was walking around a mall looking for a pair of shoes. Returning home empty handed, the realization dawned on him that there no retailer that specialized in footwear alone. Since then, not only the company but the Zappos family has grown too. Known for their culture and stories, customers enjoy shopping and have given testimonials too.
A pool of brands
Customers can sit back and enjoy scrolling through products at their own pace and time. There zero concerns when it comes to foot size and other measurements, because Zappos provides measurement charts (including for kids). There is room for hope that a brand you are searching for will be added to the virtual catalog as the company updates the list of brands offered on a daily basis. As of now, 1306 brands are offered. Unfortunately, international shipping is yet to be an option.
Quickly compare Zappos.com with other similar FinishLine, Puma, Hunterboots and others.
Category Ranking: #3 Online Shoes Retailer
Country Ranking: Ranked #51 Most Popular In United States
Ratings & Votes: 4.4/5 - Based on 90 Votes
Payment Options: Visa, MasterCard, Discover, American Express
Year Founded: 1999
Employees: 1000 - 4999
Annual Revenue: US$ 405.8 million
Avg Order Size: US$ 104 to 127
Daily Orders: 9.6k
Daily Visitors: 580k
Website: Zappos.com